In an effort to reduce the risk of exposure to the SARS CoV2 virus, the MU Veterinary Health Center will temporarily alter our patient intake procedures. Only employees may enter the hospital during this time. When you arrive for your scheduled appointment, or after arriving with an animal emergency, please remain in your car and call the following phone numbers:
Small Animal Hospital: Between 7 a.m. and 5 p.m., call: 573-882-1836 or 573-882-2521; between 5 p.m. and midnight, call: 573-882-1570; between midnight and 7 a.m. Monday through Friday and during weekends, call: 573-999-1027.
Equine Hospital: Call 573-882-7871.
Food Animal Hospital and Theriogenology Services: Call 573-882-7870.
The staff will ask two questions:
1) Have you or anyone with whom you have been in contact during the past two weeks demonstrated signs compatible with COVID-19? (cough, fever, body aches, or other respiratory symptoms), and
2) Have you or anyone you have been in contact with during the past two weeks been suspected or confirmed to be infected with COVID-19?
The staff will notify the veterinary team of your arrival. A team member will call you on the phone to ask a few more basic questions, including about your animal’s ability to walk and its size. When a team member is available, the following procedures will be followed:
Cat Owners: A team member will ask you to place your pet cat in its carrier in the emergency entrance vestibule, and then exit the vestibule. The team member will collect your cat, transfer it to one of our carriers, and return the empty carrier to you through the same vestibule.
Dog Owners: A team member will ask you to enter the emergency entrance vestibule and place your dog in one of the kennels. After removing any collar, leash or harness, exit the vestibule.
Horse Owners: A team member will come out and exchange your halter and lead rope for our own. They will then bring your horse inside.
Food Animal Owners: A team member will ask you to back your trailer up to the chute system.
Theriogenology Clients: A team member will ask you to enter the emergency entrance vestibule and place your dog in one of the kennels. After removing any collar, leash or harness, exit the vestibule.
Once your animal is inside, you may return to your car and the team will contact you to discuss your animal’s medical problem, proposed diagnostic testing and treatment, and provide an estimate of costs. Collection of deposits and payments will be made over the telephone when our cashiers give you a call.
When your animal is ready to leave the hospital, the same procedures will be followed in reverse.